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Beauty treatment claims

A trip to your local Salon is supposed to be a relaxing and enjoyable experience and a majority of treatments are carried out well.  Unfortunately, for some clients it can end in disaster resulting in injury and damage which can often cause considerable distress and embarrassment.

In these cases, individuals can suffer injury, damages or losses as the direct result of negligence on the part of a hairdresser or therapist. 

The beauty treatment injuries in such cases can range from burns and damage to skin including scarring, permanent damage to hair and, in very extreme cases, can cause death.

The chemicals, products and equipment used by hairdressers and therapists can be extremely dangerous if they are not used with proper skill and care. Any reputable hairdresser or therapist must carry out certain tests prior to applying these.  Failure to do so will leave them exposed to a claim for negligence.

A lack of proper regulation of the beauty treatment industry has been a long-standing problem.  Changes that came into effect in April 2017 mean that all cosmetic practices are now required to register with Health Improvement Scotland.  It is estimated, however, that a considerable proportion of practices remain unregistered.

Making a beauty treatment claim

This is a specialist area of law and Digby Brown have an in-house  beauty injury solicitor, Jennifer Watson, who has successfully represented clients who have suffered serious burns, scalp injuries and hair damage as a result of negligence.

Jennifer is a Law Society of Scotland accredited specialist in Personal Injury and an accredited Senior Litigator with the Association of Personal Injury Lawyers (APIL).  A member of the Trichological Society, Jennifer is a tutor at Dundee University in client counselling and joint co-ordinator of the personal injury elective course in the Diploma in legal practice.

Listen to Jennifer discuss the April 2017 changes in cosmetic treatment regulations.

If you believe you have been injured as a result of what you consider to be negligence as a result of poor beauty treatment, you can call us, fill in our brief enquiry form or email Jennifer directly, jennifer.watson@digbybrown.co.uk

0333 200 5926

Monday to Friday: 8am - 8.30pm
Saturday to Sunday: 12pm - 4pm

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Once you get in touch, one of our experienced legal advisors will take some details about your accident and give you initial advice on your claim, the process and more about our no win no fee funding package, Compensate.

No win no fee personal injury solicitors

The expression “No Win – No Fee” is often used in personal injury cases.  It is used as a way of funding a compensation claim where the accident victim does not have the means to pay for the costs involved as the case progresses. 

A number of solicitors are prepared to handle personal injury cases on a “No Win – No Fee” basis but very few are able to offer their clients complete protection if the case is unsuccessful. 

In that event, the client could end up being liable for many thousands of pounds in legal expenses or the case won't be fully investigated and therefore likely to under-settle.

Compensate 'no win no fee' funding

Digby Brown has its own funding company, Compensate, which provides the funding to allow the case to be fully investigated, employ the best experts surrounding the circumstances of the accident and/or injuries sustained and where and if necessary go to court.

If for whatever reason the case is unsuccessful, Compensate pays all your legal expenses and those of your opponent – you pay nothing

On average our clients receive over 3 times the pre-litigation offer

Because of Compensate funding Digby Brown's success rate is extremely high and on average our clients receive three times the pre-litigation offer.

In the event the case is successful, a small percentage of your damages will be deducted with VAT to pay for this service. The percentage which Compensate will charge depends on the degree of risk involved. We believe that this is the fairest method of giving clients access to justice whilst ensuring their cases are fully investigated, prepared and funded.

Don’t take our word for it, just read many of the court decisions and case studies on our website, or watch Joanne's story.

Beware of compensation offers which may be too good

We know you will have seen many adverts offering 100% compensation or telling you that you will not lose any of your compensation, however we believe there are a number of problems with companies that do this.

  • How do they make their money if they don’t charge you anything?
  • If they aren’t taking any money from you, the client, what incentive do they have to ensure you receive the right level of compensation, appropriate to the injuries you have sustained?
  • Fully preparing a case, finding out exactly what happened and what the consequences of your injuries may mean in the long term, is expensive, how do they do this properly?
  • If they aren’t fully preparing these cases will they just accept the first offer they are given on your behalf by the Insurance company?
  • It makes simple business sense, the less work they do the higher their profit margin is - they simply have no incentive to work harder on your behalf.
  • These adverts in the main are from English firms on national television which operates in a different way and therefore wouldn’t apply to a Scottish person.

We know from the many client cases we mandate from other firms of solicitors (in the main at the request of the client who is extremely unsatisfied with the service received for the other firm) that many shortcuts are taken in preparation and that the first offer received is being recommended for acceptance, regardless of the value. 

Getting something for nothing is usually the first sign of poor service.

Correct level of compensation with Digby Brown

Our experience and statistics show time and time again we will achieve the correct level of compensation which will be substantially more than the insurer is initially prepared to offer.

Even after we have deducted our percentage as a success fee you will gain considerably more than you would have achieved using a 100% compensation model.

Contact Digby Brown's personal injury solicitors

We have offices across Scotland in Glasgow, Edinburgh, Dundee, Kirkcaldy, Inverness, Aberdeen and Ayr.

For further information about no win no fee, or anything else, call us on 0333 200 5925 or fill in our enquiry form below and someone will get back in touch with you.

What our clients say about us

We put our clients at the centre of everything we do and are committed to providing the very best service. The hundreds of five star reviews we have received on Trustpilot is a reflection of this approach.

Trustpilot rating
based on 1,556 reviews
  • Trustpilot rating
    based on 1,556 reviews
  • 5 stars
    I couldn't be happier with the outcome that Jennif...
    Danni -
  • 5 stars
    I dealt with Jennifer Watson she was very professi...
    Catherine Cummings -
  • 5 stars
    I had just made a claim through the legal Beauty c...
    Aly Scott -
  • 5 stars
    Jennifer Watson of Digby Brown provided me with ex...
    Myles Edwards -
  • 5 stars
    I was unsure at first whether to make a personal i...
    Emma -
  • 5 stars
    Very helpful and knowledgeable staff from start to...
    Mrs Rose Hewit -
  • 5 stars
    Jennifer @ Digby Brown is so amazing and helped me...
    Ms Lynn McCourtney -
  • 5 stars
    Excellent service from Digby Brown Jennifer who de...
    Roseann Allan -
  • 5 stars
    I have had digby & brown work for me for over ...
    Elizabeth Brydon -
  • 5 stars
    Fantastic service. Jennifer made the whole process...
    Gillian -